I received the following email from an individual named Rick Kordowski today. He is the former proprietor of the lawyer-baiting website solicitorsfromhell.co.uk, the premise of which was to extort money from solicitors in return for not publishing tirades of questionable provenance. As far as I was aware, he had been put out of business and the “phoenix” business that has arisen has, according to its home page at www.solicitorsfromhell.net been created to fulfill his “legacy”. However, as you’ll see from this email that Mr Kordowski does still appear to be very much involved.
(By the way, I believe that English is Mr Kordowski’s first language, despite indications to the contrary.)
Hey there at satan’s business,
This is the current editor of the online portal called SolicitorsFromHell.net .
This site principally caters for the disenfranchised legal consumer; in other words, those members of the public who are convinced the official route has not served or will not serve their needs or the justice of their grievance. There are times when the establishment’s complaints handler gets it wrong – for whatever reason: occasionally there are cover-ups with the retort “insufficient evidence” being used to protect the wrongdoer.
We are contacting you with a formal and “needs to be sent heads up” regarding a soon to be published article.
In the last few days we have been in contact with a former client of your law firm. He claims, and in our opinion, it clearly shows that you lack the respect and dedication you claim to show all your clients.
The communication he sent is attached to this message. You can see exactly what we will publish; we did, however, covered all private data, i.e. contact details and transaction details.
As we do not operate as a usual daily newspaper your point of view regarding these accusations is not mandatory.
The article will be showed on our website starting with tomorrow morning.
SolicitorsFromHell.net , former SolicitorsFromHell.co.uk
Well, obviously I couldn’t let an opportunity like this pass unexploited. I dispatched the following email in reply:
Dear Mr Kordowski
Thank you for your email. Unfortunately, the attachment containing the promised information was full of gobbledy-gook. I suspect that this is because you assume that as a solicitor, I must be a Microsoft user. I am not.
I see that you allege we claim to show “respect and dedication” to all of our clients. I must record that I don’t ever recall writing such meaningless rubbish, that being the sort of dribble that conventional commercial law firms use in their boardroom brochures. We are not a conventional commercial law firm and never will be.
I should also mention that you refer to “a former client” of my firm. We have no former clients. All of our clients, whether we are currently engaged on their behalf or not, remain precious and valued. I know that the professional conduct rules diluted the rules on conflicts of interest a few years ago to refer to “current clients” but I don’t hold with that. As far as I’m concerned, every business that becomes a client of *particular remains a client for life.
I find it hard to believe that in a practice as small as ours, we could have had, in the three years since our founding, a client so disgruntled as to wish to record his or her dissatisfaction on your site, though I suppose it’s always possible. I write this with some confidence, however, given that most of our work is done in the commercial creative and tech sectors and, I mean no offence by this, I can’t imagine any of them would wish to be associated with your site. This kind of activity would hardly endear them to their investors and customers.
In addition, we like to think we offer market-leading levels of transparency. All of our clients have access to all documentation relating to their files at all times, even after they have been closed. This includes invoices, time sheets, correspondence, documents and everything else. This also includes a complaints policy, which they find in the Records section of the file at opening, and a document that spells out our mission, values and behaviours, to which we ask them to hold us to account.
You can see, therefore, that discouraging you from publishing the dissatisfaction of an irritated client would be totally against the grain for us. Indeed, it would entirely undermine our values. I am sure that you will have taken the trouble to conduct reasonable enquiries to satisfy yourself that the information you intend to publish is accurate and that the facts contained therein are true and not misleading. That being the case, please do proceed. We have, as a firm, yet to receive anything close to a complaint from our clients since we opened our virtual doors but I have, during my long and varied career, always tried to receive every grumble, whether justified or (in my opinion) not, as an opportunity to impress upon those concerned my commitment to client service. I’m sorry that the client concerned didn’t feel that the views s/he has shared with you couldn’t be disclosed to me directly – or maybe they were hinted at but I was too obtuse or focussed upon what I was doing to notice.
So, though it pains me as an atheist to write this, please do “publish and be damned” as the saying goes. I guess that given the name of your website, you will have no shortage of company. I look forward to reading the article tomorrow.
Kind regards and thanks for your interest in our firm,
PS. I see that you remain very much involved with the ‘Solicitors From Hell’ movement but on the homepage of the website, much store is placed upon the new domain as being a part of your “legacy”. You are referred to in the past tense. I wonder whether that has something to do with the various court proceedings to which you were subjected?
Matthew James Rippon
Particular C&L Limited
Sadly, my email appears to have bounced so I have resent it this time to the email@example.com address I found on the “Contact Us” page of the website. I can’t wait to see what appears tomorrow. I guess that if nothing else, at least that means somebody considers as serious enough contendors to warrant this kind of attack. If only he knew just how tightly Mrs Mc grips the purse-strings…
*** UPDATE ***
09:45, Tuesday 13 February 2014
Just checked the “latest entries” page on the solicitorsfromhell.net website and was disappointed to find that we are not yet listed. What is the world coming to when you can’t rely on a character like Rick Kordowski to follow through on his declared intention to publish this kind of material? Well, he did say he wasn’t a newspaper. Maybe he’s not an early riser either.